Enjoy easy laundry with our doorstep delivery service in the Eastern Panhandle of West Virgina. Whether you need regular weekly help or just occasional assistance for your full hampers, we can fit your schedule. Save time and let us handle your laundry right at your door.
Pickup and Delivery Service — Terms and Rules
Service area
Free pickup and delivery are available within a 30-mile radius of 104 Maddex Square Drive.
For addresses beyond 30 miles, see surcharge and weight exemptions below.
Surcharge and weight threshold
Orders picked up or delivered more than 30 miles from 104 Maddex Square Drive incur a $15 surcharge when the total order weight is under 150 pounds.
Orders of 150 pounds or more are exempt from the surcharge and receive free pickup and delivery regardless of distance.
Missed pickups and reminders
We send multiple reminders (by phone, text, and/or email) before each scheduled pickup.
A missed pickup fee of $5 will be charged for each occasion where the pickup is missed and no access is available.
If a customer has two missed pickups, Whale of a Wash reserves the right to cancel pickup and delivery service for that account.
Scheduling and access
Customers must provide accurate pickup and delivery addresses and any necessary entry instructions (gate codes, building access, etc.) at the time of scheduling.
If access is not provided at the scheduled time and the pickup is missed, the missed pickup fee applies.
Billing and payment
Surcharges and missed pickup fees will be added to the customer’s invoice and must be paid according to our standard payment terms.
Any dispute about fees should be reported to Whale of a Wash customer service within 7 days of the invoice date.
How to avoid fees
Ensure contact information is up to date so reminders reach you.
Provide reliable access to the pickup location at the scheduled time.
Consolidate orders to 150 pounds or more when practical to qualify for free pickup beyond the 30-mile radius.
Cancellation and changes
To reschedule or cancel a pickup without penalty, notify us at least at time of final reminder and well before the scheduled pickup time.
Repeated failure to adhere to scheduling rules may result in suspension or cancellation of pickup and delivery privileges.
Questions or assistance
For questions about eligibility, surcharges, weight calculations, or to update your contact or access information, contact Whale of a Wash customer service at 304-876-0088.
Manage laundry for your rental home — we handle linens, towels, and guest laundry so you don’t have to worry between bookings.
Free up your weekends from endless washing and folding — spend your time how you want, not on chores.
24-hour turnaround — fast, reliable service that gets your laundry back quickly.
Doorstep pickup and delivery with SMS tracking — know when your laundry is picked up, processed, and returned.
Save preferences or customize load-by-load — we follow your instructions so it’s done your way every time.
Regular pet-bed cleaning — keep pet bedding fresh and allergen-free without extra effort.
Discounts, loyalty dollars, and refer-a-friend bonuses — save money while saving time.
Outsource chores to professionals — reduce your to-do list and enjoy more free time.
We LOVE laundry — professional care and attention that gives you peace of mind.